Got Questions? Contact OnPar Support
Here are a few simple ways you can get in contact with one of our Colorado-based humans.
Call or text 720-800-8302
Great for urgent questions and quick answers during daytime hours.
Email support@onparautomation.com
Our support team strives to respond within 12 hours.
Visit OnPar Portal
Register to use the customer portal by contacting support. Easily create or view all of your support tickets in one place.
Let's Get Started
User registration
You will receive an email from OnPar Support with a personal registration link after your Range Picker installation.
⚠️ Heads up: The link is valid for 24 hours. Your User ID will be the email address you submitted to OPA Support.
Install the App
Follow the instructions in the email to install the Relox App on your Android or iPhone. Be sure to follow each step to install it properly and avoid login issues later.
Settings
Permissions
Every user is assigned one of two roles: Administrator or Standard User. These roles define the user’s basic access levels in the App. Users can also have specific permissions assigned for certain features of the App. To ensure smooth operation, each robot should have at least one Administrator.
Use your own login
Never share your username or password. It’s linked to your activity.
How to check your role
You can view your user role in the Settings view of the App. Click on the 3 dots to access Settings.
Dashboard - Let's explore basic features
Command: Drop-off Emptied
⚠️ This is your team’s go-to command. The app alerts you when baskets are full. Make sure notifications are enabled in Settings.
Press the Drop-off emptied button once all the balls are removed from the Bridge baskets. It's important not to skip this step, as the robot will remain on the charging station instead of picking balls if you do.
Command: Drop-off
The drop-off button sends the Range Picker to the drop-off station to transfer collected balls.
In the example above, 5 out of 6 baskets are shown as full. This means the Bridge baskets will soon need to be emptied. If you use an underground automated drop off station, this notification does not apply to your team, as this process is fully automated.
Tip: The first person in the morning and the last person leaving at night should empty the baskets and press the Drop-off Emptied button.
Command: Start/ Stop
This button stops the robot where it is and switches the system to Manual Mode. It means the robot will need an App user to tell it what to do next.
Press Start button to Start.
You will be prompted to verify your selection anytime you want to initiate a command.
When you hit Start, the robot resumes its last task and pre-scheduled operations.
Command: Park & Charge
The Park button sends the Range Picker to the charging station until you select the Cancel Parking button. Your robot will drop off balls prior to charging.
- Team needs to mow the grass
- Robot requires maintenance
- Weather events like heavy rain, flooding or snow
Scheduling your robot to work around your mowing schedule means less manual intervention.
History View
History Overview
Track everything your robot has been doing. Tasks, status changes, and user actions are visible all in one place.
Access History
Tap the History icon in the bottom menu from anywhere in the app.
The daily log shows one day at a time, with the most recent events shown at the top.
History Content
Event Details
Tap on any event to view its duration, cause, and a breakdown of related actions.
Color Code
These colors tell us more about the status of your robot. Green and blue are good. Orange and red may need additional attention.
History Content
Options
Select Date
Use the arrows or tap the date at the top to change days.
Filter Events
Tap the Event label to choose which types to show. If none selected, all will be displayed.
- Charging
- Command
- Drop-off
- Offline
- Picking up balls
- Remote control
- Software update
- Stopped
Map View
Map View allows you to see everything on your robots map.
- Picking areas
- No-go zones
- Obstacles
- Charging station
- Drop-off station
Select Area
Need more ball collection in a specific zone? No problem. Select area and send.
Map Obstacle
Add new obstacle
Use this tab to place a marker signifying small obstacles such as flags, poles, or holes.
⚠️ Access required: Admins can use this feature by default.
⚠️ Robot must be stopped: If it’s running, hit Stop in the Home view, then manually drive it to the right spot using Remote Control.
Safety
The obstacle is placed at the robot’s exact position, but the robot will keep a safe distance from it automatically.
A visual marker will appear on the map. Note that it’s not shown to scale.
Choose Obstacle Type
⚠️ You must be an Admin User to access most map features. Contact your Admin or OnPar Support if your robots map needs to be updated to keep it running efficiently.
The Relox app will ask you to confirm your choices every time. When you have placed your obstacle type, just hit Yes to confirm choice or No if you need to update further. You can tweak obstacles on your map as needed.
Map Edit
Map Editing
Add, move, reshape, or delete picking areas, no-go zones, and obstacles to fine-tune the robot’s map.
⚠️ Admin Access required and OPA Support strongly recommended.
Select Map Element
First, choose the type of element you want to edit from the dropdown menu.
Switch between imperial and metric units in Settings. Tap the 3 dots at the bottom right to change preferences.
Edit Picking Area on Map
Tap a picking area on the map or select it from the dropdown.
Add or Delete Picking Area
Add Picking Area
- Click on the map to place the first point.
- Continue clicking to add more points.
- Complete the picking area by clicking the first point again.
Delete Picking Area
- Click on the trash can icon and hit Yes to confirm.
Note: If you delete a picking area, it will be removed from the schedule when the map is saved.
Editing No-Go Zones & Obstacles
These work just like picking areas. You can add, move, reshape or delete directly on the map.
- Tap an existing object or select it from the dropdown
- Drag points to reshape it
- Use the buttons to add/delete areas or points
- Select obstacle type
See image below.
Schedule Overview
Set or adjust your robot's weekly schedule
OPA Support sets the default schedule during the installation process, but Admins can edit it anytime in the Relox app.
⚠️ Access Required: Only Admins can make schedule changes. Standard users must request access via Support. Robot should be stopped or at charge when performing this function!
Accessing Schedule
Click on the 3 dots at the bottom of your app dashboard, then select Schedule.
How to Schedule or Add an Event
1. Pick a day
Tap the day you want to edit.
Editing the schedule? Tap PARK first. When you're done, hit START to resume.
⚠️ Skipping this can cause system issues.
2. Select a zone
Once you picked your day, choose an existing coverage zone or add a new area.
- To add a new area to the list, tap the Areas + button.
- The robot will pick balls in the areas as they are ordered in the list until the end of the Event.
- When the last area in the list is completed, the robot will start from the top of the list during that time slot.
TIP: Click on the clock icon 🕓 if you prefer to use a 24-hour analog clock.
Activate Remote Control
⚠️ Admin User access required
⚠️ Use at Your Own Risk By initiating remote control, you accept full responsibility for any damage. When you are driving the robot you must have in sight at all times.
How to Activate
- Tap Control on the dashboard
- Tap Activate Remote Control
- Enter your Admin password when prompted
TIP: If the bumper is yellow or red, tap Override to proceed.
Cancel Remote Control
Simply click on Cancel Remote
Remember to hit START to ensure that your robot resumes it’s scheduled activity.
The remote works like a joystick but is sensitive. Practice using it before you need to use it.
Contact OnPar Support to Learn More
Call or text 720-800-8302
Great for urgent questions and quick answers during daytime hours.
Email support@onparautomation.com
Our support team strives to respond within 12 hours.
Visit OnPar Portal
Register to use the customer portal by contacting support. Easily create or view all of your support tickets in one place.