--- title: OnPar Support Services | Golf Range Automation Installation & Support description: OnPar provides end-to-end support for golf driving range automation—from planning and installation to training, monitoring, and long-term optimization. image: https://www.onparautomation.com/hubfs/OnPar%20Support%20Services%20Sand%20Hollow%20Range%20Picker%201280x720.jpg --- [![OnPar Automation Primary Logo](https://www.onparautomation.com/hubfs/Marketing/OPA%20Logos/OPA-Primary-RGB-Logo.svg "OnPar Automation Primary Logo")](https://www.onparautomation.com?hsLang=en) - Range Picker - [Overview](https://www.onparautomation.com/rangepicker) - [Drop-Off Solutions](https://www.onparautomation.com/range-picker-drop-off-solutions) - [Cost Calculator](https://www.onparautomation.com/cost-comparison-calculator) - [Locations](https://www.onparautomation.com/range-picker-locations) - [Case Study](https://www.onparautomation.com/case-studies/snohomish-valley-golf-center) - [Quiet Operation](https://www.onparautomation.com/quiet-robotic-golf-ball-range-picker) - [FAQ](https://www.onparautomation.com/faq) - Inrange® Golf - [Inrange Technology](https://www.onparautomation.com/inrange-golf) - [FAQ](https://www.onparautomation.com/inrange-faq) - Support - [Support Services](https://www.onparautomation.com/support-services) - [Customer Portal](https://www.onparautomation.com/support) - About Us - [Our Team](https://www.onparautomation.com/about-us) - [Blog](https://www.onparautomation.com/blog) - [Job Posts](https://www.onparautomation.com/career) - [Contact Us](https://www.onparautomation.com/contact) - [Resources](https://www.onparautomation.com/driving-range-automation) [Get In Touch](https://www.onparautomation.com/contact?hsLang=en) # **Not Just a Robot. A True Partner.** ### **OnPar Automation supports you from planning and installation through training and long-term performance—so your system runs smoothly from day one.** Real people. Real support. Right here in the U.S. [Talk with Our Team](https://www.onparautomation.com/contact?hsLang=en) ### [Customer Portal Login →](https://www.onparautomation.com/range-picker-locations?hsLang=en) ## How It Works ![Support Services Process Infographic v2\_Slide-01](https://www.onparautomation.com/hubfs/Support%20Services%20Process%20Infographic%20v2_Slide-01.svg) - Plan - Install - Train - Support - Optimize #### ![OnPar Support Services Sand Hollow Map 1280x720](https://www.onparautomation.com/hs-fs/hubfs/OnPar%20Support%20Services%20Sand%20Hollow%20Map%201280x720.jpg?width=1280&height=720&name=OnPar%20Support%20Services%20Sand%20Hollow%20Map%201280x720.jpg) #### Pre-Installation Meeting Our team works directly with yours to map out your range, determine optimal equipment placement, and prepare for installation. We don’t take a one-size-fits-all approach—every setup is tailored to your operation. #### ![OnPar Support Services David Installation 1280x720](https://www.onparautomation.com/hs-fs/hubfs/OnPar%20Support%20Services%20David%20Installation%201280x720.jpg?width=1280&height=720&name=OnPar%20Support%20Services%20David%20Installation%201280x720.jpg) #### On-site Installation When your system arrives, we’re on-site to install, configure, and map your range using GPS so the robot knows exactly where to go. Before we leave, everything is tested and fully operational. #### ![OnPar Support Services Relox Robotics App Training1280x720](https://www.onparautomation.com/hs-fs/hubfs/OnPar%20Support%20Services%20Relox%20Robotics%20App%20Training1280x720.jpg?width=1280&height=720&name=OnPar%20Support%20Services%20Relox%20Robotics%20App%20Training1280x720.jpg) #### Training That Builds Confidence Your staff is trained on how to operate the system, manage picking schedules, and make real-time adjustments using the Relox App. Whether it’s creating no-pick zones or optimizing collection areas, your team will know exactly what to do. #### ![OnPar Support Services David and Tyler Talking Stick 1280x720](https://www.onparautomation.com/hs-fs/hubfs/OnPar%20Support%20Services%20David%20and%20Tyler%20Talking%20Stick%201280x720.jpg?width=1280&height=718&name=OnPar%20Support%20Services%20David%20and%20Tyler%20Talking%20Stick%201280x720.jpg) #### Support That Feels Personal When you reach out, you’re not calling a help desk—you’re talking to the same people who installed your system and understand your range. We provide direct, responsive support along with guidance, spare parts when needed, and practical maintenance recommendations to keep everything running smoothly. #### ![OnPar Support Services Tyler Drone 1280x720](https://www.onparautomation.com/hs-fs/hubfs/OnPar%20Support%20Services%20Tyler%20Drone%201280x720.jpg?width=1280&height=720&name=OnPar%20Support%20Services%20Tyler%20Drone%201280x720.jpg) #### Proactive, Ongoing Optimization We check in regularly after launch and continue to monitor performance remotely. From early follow-ups to long-term optimization, we help ensure your system is always operating at its best. ![OnPar Support Services Sand Hollow Range Picker 1280x720](https://www.onparautomation.com/hs-fs/hubfs/OnPar%20Support%20Services%20Sand%20Hollow%20Range%20Picker%201280x720.jpg?width=1280&height=720&name=OnPar%20Support%20Services%20Sand%20Hollow%20Range%20Picker%201280x720.jpg) ## What’s Included in Your Annual Support Plan Customers have access to the OnPar Portal to submit support requests, view guides, and download resources. We also provide: annual on-site maintenance, support with software updates and direct escalation to the manufacturer when needed. | Staff training & onboarding | | --- | | US-based Support via direct phone, text, and email | | Monitor & Control Remotely with Relox App | | Access to [**Customer Portal**](https://www.onparautomation.com/support?hsLang=en) - Create tickets & access our Knowledge Base | | 4G SIM Connection | | Continuous application developments & updates | | Range Picker software updates | | Remote monitoring, diagnostics & performance checks | | System backed by 1-year warranty & a 4-year battery warranty | | Annual on-site service visit | [Talk with Our Team](https://www.onparautomation.com/contact?hsLang=en) ### [See where Range Pickers are already in operation →](https://www.onparautomation.com/range-picker-locations?hsLang=en) ## **Support isn’t something you think about after installation. It’s what makes automation work.** **When you call, you’re talking to the same team who installed your system.**  No handoffs. No call centers. Just people who know your range. ## Start with a Conversation We'd love to get to know your driving range needs and answer questions. [Get in Touch](https://www.onparautomation.com/contact?hsLang=en) ## OnPar Automation LLC **Contact Us:** [sales@onparautomation.com](mailto:sales@onparautomation.com) ###### Products - [Range Picker](https://www.onparautomation.com/rangepicker) - [Drop-Off Solutions](https://www.onparautomation.com/range-picker-drop-off-solutions) - [Inrange Golf](https://www.onparautomation.com/inrange-golf) ###### Information - [Support Services](https://www.onparautomation.com/support-services) - [Customer Portal](https://www.onparautomation.com/support) - [Case Study](https://www.onparautomation.com/case-studies/snohomish-valley-golf-center) - [Cost Calculator](https://www.onparautomation.com/cost-comparison-calculator) ###### About OPA - [Our Team](https://www.onparautomation.com/about-us) - [Blog](https://www.onparautomation.com/blog) - [PGA Show 2027](https://www.onparautomation.com/pga) - [Job Posts](https://www.onparautomation.com/career) --- © OnPar Automation, LLC. All Rights Reserved. [Privacy](https://www.onparautomation.com/privacy-policy?hsLang=en) | [Terms of Service](https://www.onparautomation.com/terms?hsLang=en) | [SMS](https://www.onparautomation.com/sms?hsLang=en) 12081 W Alameda Pkwy PB 134 Lakewood, CO 80228 ```json { "@context" : "http://schema.org", "@type" : "Corporation", "address" : { "@type" : "PostalAddress", "addressCountry" : "USA", "addressLocality" : "Lakewood", "addressRegion" : "CO", "postalCode" : "80228", "streetAddress" : "12081 Alameda Pkwy PB 134" }, "alternateName" : "OnPar", "description" : "OnPar Automation is a U.S.-based driving range technology partner providing planning, installation, training, and long-term support for automated ball collection and ball-handling systems, while helping golf facilities evaluate additional range technologies.", "email" : "sales@onparautomation.com", "image" : "https://46721880.fs1.hubspotusercontent-na1.net/hubfs/46721880/OPA-Primary-RGB-Logo.svg", "logo" : "https://46721880.fs1.hubspotusercontent-na1.net/hubfs/46721880/Marketing/OPA%20Logos/OPA-Primary-RGB-Logo.svg", "mainEntityOfPage" : { "@id" : "https://www.onparautomation.com/support-services", "@type" : "WebPage", "description" : "OnPar provides end-to-end support for golf driving range automation—from planning and installation to training, monitoring, and long-term optimization." }, "name" : "OnPar Automation LLC", "sameAs" : [ "https://www.linkedin.com/company/onpar-automation", "https://www.youtube.com/@OnParAutomation", "https://www.facebook.com/OnParAutomation", "https://www.instagram.com/onparautomation" ], "telephone" : "720-800-0190", "url" : "https://www.onparautomation.com/support-services" } ```