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FAQ

Have questions about driving range automation or the Relox Robotics Range Picker? You're in the right place. Browse answers to common questions about autonomous ball collection, installation, support, and how OnPar Automation helps golf facilities modernize operations. If you don't find what you're looking for, our team is happy to help.

About the Range Picker

Operation & Performance

  • Can the Range Picker operate during live play?
    Yes. The Relox Robotics Range Picker is designed to safely collect golf balls while golfers continue hitting on the range. Its advanced navigation and obstacle detection systems allow it to quietly operate throughout the day with minimal disruption to players.
  • How many golf balls can the Range Picker collect each day?
    Depending on operating conditions, the Relox Robotics Range Picker can collect up to 60,000 golf balls per day, helping facilities maintain a consistent supply of golf balls while reducing manual labor.
  • How quiet is the Range Picker?
    The Range Picker is battery-powered and operates much more quietly than traditional gas-powered ball pickers. Its low-noise operation allows it to collect golf balls during live play without creating the engine noise associated with tractors or utility vehicles, helping maintain a better experience for golfers.
  • Can the Range Picker handle hills or sloped driving ranges?
    Yes. The Relox Robotics Range Picker is designed to operate on challenging terrain, including significant inclines found at many golf facilities. If you're unsure whether your range is suitable for automation, OnPar Automation can help evaluate your site.
  • How does the Range Picker navigate the driving range?

    Yes. Many facilities schedule the Range Picker to operate overnight or during off-peak hours, while others take advantage of its ability to collect balls throughout the day during live play. Operating schedules can be customized to fit your facility's needs.

  • Can the Range Picker operate in the rain?
    The Range Picker is built for outdoor use and is designed to operate in a variety of weather conditions. However, like most outdoor equipment, severe weather conditions may require operations to be paused until conditions improve.
  • What happens if golfers hit the robot?
    The Range Picker is built for use on active driving ranges and is designed to withstand normal impacts from golf balls. Its durable construction and autonomous navigation help it safely operate while golfers continue practicing.

Installation & Support

  • What is included with installation?
    OnPar Automation provides complete installation support, including site planning, system setup, commissioning, operator training, and post-installation guidance. Our goal is to ensure your team is comfortable using the system and your facility is ready to benefit from automation from day one.
  • How long does installation take?
    Installation timelines vary depending on the facility and site conditions, but most installations are completed within 2-3 days. During the planning process, OnPar Automation will provide a detailed installation schedule tailored to your project.
  • Does OnPar provide operator training?
    Yes. Every installation includes operator training to ensure your staff understands how to safely operate, monitor, and maintain the Range Picker for long-term success.
  • Does OnPar provide ongoing support?
    Absolutely. Our relationship doesn't end after installation. OnPar Automation provides ongoing technical support, operational guidance, and customer assistance to help keep your automation system performing at its best.
  • How is the Range Picker serviced?

    Routine maintenance is straightforward, and OnPar Automation provides guidance, technical support, and service recommendations to help maximize uptime. If additional assistance is needed, our team works closely with customers to resolve issues quickly and efficiently. support@onparautomation.com

Buying & Ownership

  • Is the Range Picker right for every driving range?
    Every facility is different. Factors such as range size, terrain, ball volume, labor availability, and operational goals all influence whether automation is the right fit. OnPar Automation works closely with each customer to evaluate their operation and recommend the best solution. Get in Touch.
  • How much labor can automation save?
    The Range Picker with Bridge averages about 5 labor hours saved per day. The Range Picker with Ball Pit averages about 8 hours per day on labor savings. The exact labor savings and costs associated with it depend on your facility's size, workflow and employee hourly rates.
  • Where can I see the Range Picker in operation?
    Visit our Range Picker Locations page to explore customer installations across the United States, watch videos, and see how facilities are using autonomous ball collection to improve daily operations.
  • How do I schedule a demonstration?
    Contact OnPar Automation to discuss your facility and schedule a consultation. We'll help determine whether the Relox Robotics Range Picker is a good fit for your operation and answer any questions about the buying process.
  • Is financing available?

    Yes. The Range Picker is available for lease. We have two package options:

    Range Picker + Bridge

    Includes ball picker, the Bridge, charging station, base station, installation and remote monitoring app. The terms of the lease are 48 months. Annual support fees apply.

    Range Picker + Ball Pit

    Includes ball picker, ball Pit, charging station, base station and  installation and remote monitoring app. The terms of the lease are 48 months. Annual support fees apply.

    Contact OnPar Automation to discuss available purchasing options and determine the best solution for your facility.

About OnPar Automation

  • Why choose OnPar Automation?
    OnPar Automation helps golf facilities modernize operations through trusted automation solutions and technology partnerships. From planning and equipment selection to installation, training, and long-term support, we're committed to helping customers improve efficiency while delivering an exceptional golfer experience.
  • What does OnPar Automation do?
    OnPar Automation helps golf facilities evaluate, source, and implement automation and technology solutions that improve operations. In addition to the Relox Robotics Range Picker, we work with customers exploring golf technology and other automation solutions designed to enhance both operations and the player experience.
  • Does OnPar only sell robots?
    No. While the Relox Robotics Range Picker is our flagship automation solution, we also help customers evaluate other technologies and equipment that support efficient driving range operations. Our goal is to recommend the right solution for your facility, not simply sell a product.
  • Can OnPar help automate more than ball collection?
    Yes. While autonomous ball collection is where many facilities begin, OnPar Automation helps customers evaluate a variety of technologies that improve driving range operations. Depending on your goals, we can assist with golf ball handling systems, washing and dispensing equipment, golf tracking technology, autonomous mowing solutions, and other automation products that support a more efficient facility.
  • Can OnPar help with products not listed on the website?
    Yes. OnPar Automation works with golf facilities to identify and source the right technologies for their operation. In addition to the solutions featured on our website, we maintain relationships with trusted manufacturers and industry partners to help customers find ball handling systems, ball washers, dispensers, autonomous mowing solutions, and other driving range equipment. If you're planning a new project or upgrading an existing facility, we're happy to help you

    explore the options.

Still have questions?

We'd love to hear from you.